What are we seeking to achieve?


We're undertaking a review of visitor information services to ensure they meet the current and future needs of visitors, residents and businesses.

We've done our initial research and drafted a Visitor Information Services Review Report which formed the basis of our online and offline engagement with you.

The Visitor Information Centre is located at the corner of New England Highway and High Street, Maitland. Of the 708,000 visitors to Maitland, only 0.5% use this face to face service. Subsequently, Council has agreed that providing only a visitor information service is underutilising the site.

The stakeholder survey has now closed. Thank you for providing feedback via the quick poll, survey and/or ideas map. The results of the survey will be communicated in the final VIS Review Report.


Fast Facts

This image provides a range of facts related to visitor information services in Maitland.


Quick Poll

Which of the four visitor information services options do you prefer?

This poll has concluded.

Continue face to face visitor servicing at Maitland Visitor Information Centre with an additional offering.
62% (377 votes)
Face to face visitor servicing, co-located with one (or more) Council owned facilities across the City e.g. Maitland Administration Centre, Maitland Gaol, etc
26% (158 votes)
Cease face to face visitor servicing, and redirect resources into delivering opportunities identified in the Maitland Destination Management Plan such as improved signage, website or smart technology, other.
5% (33 votes)
Cease face to face visitor servicing and redirect enquiries online or to other touch points such as businesses as ambassadors.
3% (20 votes)
I'm not sure, I'll take the survey or contribute to the map instead.
3% (17 votes)
Total Votes: 605



Community and Visitor Survey


Thank you for providing feedback via the survey which closed on Wednesday 31 January 2024.